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Lawmakers to airlines: Improve service or Congress steps in

WASHINGTON (AP) -- The chief executive of United Airlines apologized Tuesday on Capitol Hill for an incident in which a passenger was dragged off a flight, calling it "a mistake of epic proportions" as frustrated lawmakers warned airline executives to improve customer service or face congressional intervention....
WASHINGTON (AP) -- The chief executive of United Airlines apologized Tuesday on Capitol Hill for an incident in which a passenger was dragged off a flight, calling it "a mistake of epic proportions" as frustrated lawmakers warned airline executives to improve customer service or face congressional intervention....

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